Get to Know Your Customers: Alaska Program Manager


“Get to Know Your Customers Day” is observed on the third Thursday of each quarter. Appriss would like to take this opportunity to learn a little bit more about our important VINE customers and what is important to them.  

Appriss’ flagship solution, VINE (Victim Information and Notification Everyday) is the nation’s leading automated victim notification system. Through VINE, victims and concerned citizens can register and be notified when an offender is released from custody. VINE is used across 48 states, providing millions of Americans the peace of mind they deserve.

In each state, there is at least one designated VINE Program Manager. The Program Manager is typically an employee of the entity or agency that holds the VINE contract in that location, and serves as the liaison between Appriss and their community. They are the main point of contact for all VINE-related questions, concerns, or needs that citizens may have, and are responsible for ensuring their community is knowledgeable about the VINE services available to them.

Program Managers are imperative to the success of VINE, as they provide Appriss invaluable feedback and suggestions from the field so we can be confident the service offers a streamlined, user-friendly experience and continues to be a trusted safety net for victims.

Our VINE Program Manager in the State of Alaska is Mr. Mike Ramsay. We were excited to get to know Mike a little better…

mike_ramsayName:  Mike Ramsay

State/Title: Alaska VINE Program Manager/Criminal Justice Specialist 

What drew you to your role as Program Manager?

I was formally in the Metropolitan Police Service in London for 28 years so when I initially moved to Alaska, I knew that I wanted a role that would allow me to utilize my skillset and more directly assist victims of crime. 

What keeps you in your role?

Like for other state program managers, what keeps me in my role is seeing the positive impact that we can make in people`s lives and being part of a “machine” that supports victims. This affords me a great deal of job satisfaction. 

What is the best part of your job? 

Being able to connect with the people that you serve, and I am able to see the positive impact that we have on victims within Alaska. 

What does VINE mean to your state?

It means being able to keep victims informed of real time changes that impact their safety and wellbeing and empower them with victim support services.    

Where did you grow up?

I was born and raised in London, England. I have only been living in Alaska since 2016 so I still very much retain my English-isms – thankfully!  

What are your hobbies?

I enjoy reading and learning to play bass guitar. I always had a fascination with history, so when I can, I like to read up on various historical facts or watch documentaries. 

Where is your favorite place to travel?

I always used to love visiting Portugal; however, these days I really look forward to going back home to visit family and friends. I would still like to explore some more of the lower 48, though.  

What is your dream vacation?

I have always wanted to visit Egypt. I`ve always had a fascination with the ancient culture there.  

What is your favorite food?

Being a Londoner, you just cannot go wrong with a either a traditional roast dinner or our English breakfast. 

Favorite sports team?

It used to be Tottenham Hotspur football club (or “soccer” as it is known in the United States) in my youth. Sadly I have become so disenchanted with our football team’s performance that I only at a push support England in the world cup. I do enjoy watching the Superbowl… or maybe it is the food I enjoy whilst watching it!  

Favorite color?

My first choice would be to say its blue, but I do still wear a lot of black. 

Favorite holiday?

Christmas! I love all the decorations, the Christmas Roast dinner, and I usually order festive candy for the family from England. It`s nice to keep some of my home traditions alive. 

What books are you reading right now?

I generally have several books that I'm working through at any one time. Currently, I am reading about Edward De Vere, who some believe was the real Shakespeare and two music autobiographies on Peter Hook from Joy Division/New Order and Gary Numan. 

What TV shows are you binging right now?

American Gods. I also like to watch Debris and Resident Alien amongst others. I refuse to watch The Crown; my wife makes me watch the Great British Baking Show.  

Resized_20210307_124900Do you have any pets?

Yes, two Siamese cats who are siblings. It`s like having two mini dogs but without that extra effort. Who knew that a breed of cat could get separation anxiety! 

Favorite quote?

I have two:

“Continuous effort – not strength or intelligence – is the key to unlocking our potential.”

“Courage is what it takes to stand up and speak, it’s also what it takes to sit down and listen.” both are equally wonderful Winston Churchill quotes. 

Andrew Smith


Andrew Smith

Andrew Smith is the Communications Specialist at Appriss Insights, providing marketing content to help Appriss tell its story of "Knowledge for good." Before joining Appriss, he worked in higher education communications and marketing. He and his wife live across the Ohio River from Louisville in New Albany, Indiana.

Other Posts By This Author