New VINE Design Gives Users More Personalized Experience

In an effort to make our flagship Victim Information and Notification Everyday (VINE®) service even more intuitive and easy to use, Appriss recently unveiled a brand new design for VINE that includes both an updated layout and improved features. The result of a year-long initiative based on the information received from user surveys and feedback, the enhancements underscore a more personalized experience for everyone who uses VINE.

The redesign includes significant updates to VINELink.com, VINE’s national landing page. For those already familiar with VINE, the most noticeable update is the new color scheme and layout. At the same time, first-time visitors gain the ability to find easy access to information about the registration process as well as what VINE is and how it works, complete with testimonials. There is now a section about service provider information that includes resources and ways to get help locally or nationally with everything from basic needs and finances to counseling and healthcare. If at any time a user needs to leave VINE, the Quick Exit feature will close out VINELink and take them immediately to the Google homepage.

State-image (1)-1For states with the most recent version of VINE, the redesign introduces at-a-glance agency status that tells users when agencies are on or offline, state-specific links, news and downloads, and 24/7 customer support in over 200 languages. As part of that more personalized experience, the state page navigation makes it possible to identify what is needed faster than before.  Ultimately, many people who use VINE are coming to the site in times of high stress. The new design focuses on providing a calming experience so that they feel empowered to easily locate information, take action, and find peace of mind.

To explore the updates, visit VINELink.com.

 

Karen Adams

Author

Karen Adams

As Training Manager, Karen Adams manages the customer facing training programs for Appriss Insights. Karen provides training on Appriss technology solutions, such as VINE (Victim Information and Notification Everyday), to victims, service providers, advocates, law enforcement, and criminal justice professionals. Her combined 30 years of experience as an administrator, trainer, facilitator, and mediator complement her passion for educating others on victim resources and services. As a proud Louisvillian, Karen resides in Kentucky, the Bluegrass state, and has a heartfelt connection to family and friends.

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