New VINE Design Gives Users More Personalized Experience

In an effort to make our flagship Victim Information and Notification Everyday (VINE®) service even more intuitive and easy to use, Appriss recently unveiled a brand new design for VINE that includes both an updated layout and improved features. The result of a year-long initiative based on the information received from user surveys and feedback, the enhancements underscore a more personalized experience for everyone who uses VINE.

The redesign includes significant updates to VINELink.com, VINE’s national landing page. For those already familiar with VINE, the most noticeable update is the new color scheme and layout. At the same time, first-time visitors gain the ability to find easy access to information about the registration process as well as what VINE is and how it works, complete with testimonials. There is now a section about service provider information that includes resources and ways to get help locally or nationally with everything from basic needs and finances to counseling and healthcare. If at any time a user needs to leave VINE, the Quick Exit feature will close out VINELink and take them immediately to the Google homepage.

State-image (1)-1For states with the most recent version of VINE, the redesign introduces at-a-glance agency status that tells users when agencies are on or offline, state-specific links, news and downloads, and 24/7 customer support in over 200 languages. As part of that more personalized experience, the state page navigation makes it possible to identify what is needed faster than before.  Ultimately, many people who use VINE are coming to the site in times of high stress. The new design focuses on providing a calming experience so that they feel empowered to easily locate information, take action, and find peace of mind.

To explore the updates, visit VINELink.com.

 

Karen Adams

Author

Karen Adams

Karen Adams serves as Training Manager with Appriss Insights, where she educates crime victims, service providers, advocates, law enforcement, and criminal justice professionals about technology solutions including VINE (Victim Information and Notification Everyday) and other issues related to victim safety. In addition to a combined 30 years of experience as an administrator, trainer, facilitator, and mediator, Adams is certified as an ATD Master Trainer and holds a master’s in Management and Leadership from Webster University School of Business and Technology, and undergraduate degrees in Management and Applied Science from the University of Louisville School of Business. As a proud Louisvillian, Karen resides in Kentucky, the Bluegrass state, and has a heartfelt connection to family and friends.

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